Work out order fill rate instantly with clear inputs, formula shown and shareable results.
Fill rate can be measured per line or per order, and the two differ sharply. A 95% line fill rate on a ten-line average order produces only about 60% perfect orders, because one short line spoils the whole order — which is what the customer actually experiences.
Line fill rate
Line fill % = Lines shipped complete / Lines ordered x 100
Order fill rate
Order fill % = Orders shipped complete / Orders received x 100
Report both. Line fill drives replenishment decisions; order fill reflects customer experience and is the one to put in a service level agreement.
Not for order fill rate. For line fill, a line is filled only if the full requested quantity shipped within the promised window.