Work out service level credit instantly with clear inputs, formula shown and shareable results.
Service level credits convert an availability shortfall into a fee rebate, usually in steps of 0.1 percentage points and capped at the monthly fee. The implied downtime figure is the reality check: 99.9% allows about 43 minutes a month, while 99.4% allows nearly four and a half hours.
Shortfall steps
Steps = (Target availability - Achieved availability) / 0.1
Service credit
Credit = Monthly fee x min(100%, Steps x Credit per step %)
Indicative calculation. Credit regimes, measurement windows, exclusions and caps are contract-specific. Not legal advice.
Rarely. They are usually the exclusive financial remedy for availability failures and are far smaller than the business loss, which is why termination triggers matter more.
Only if the contract says so. Most agreements exclude agreed maintenance windows from the availability calculation.