Work out uptime sla credit instantly with clear inputs, formula shown and shareable results.
Cloud SLA credits are tiered percentages of the monthly service charge for the affected service — commonly 10 percent below the commitment, 25 percent below 99 percent and 100 percent below 95 percent. The comparison that matters is against business impact: 345 minutes of downtime costing 143,000 in lost business typically yields a credit of a few hundred.
Credit tiers
downtime = (100% - uptime) x 43200 minutes; credit = charge x tier percentage (10%, 25% or 100%); compare against downtime hours x business impact per hour
No. They must be claimed with evidence, usually within 30 to 60 days. Providers do not proactively apply them.
Planned maintenance, issues caused by your own configuration, factors outside the provider's control, and often anything not deployed across multiple availability zones.