Check what an internet SLA actually guarantees by turning its availability percentage into allowed downtime.
Availability is easier to reason about as an allowance of minutes. Three nines sounds close to perfect but permits nearly nine hours of outage a year, which is why SLAs are negotiated in nines rather than percentages. An SLA number only becomes actionable once converted into the outage budget it grants, and into the mean time between failures your broadband connection must actually achieve.
Home Internet SLA
Downtime = period × (1 − availability ÷ 100)
Downtime = period × (1 − availability ÷ 100) Availability is easier to reason about as an allowance of minutes. Three nines sounds close to perfect but permits nearly nine hours of outage a year, which is why SLAs are negotiated in nines rather than percentages.
An SLA number only becomes actionable once converted into the outage budget it grants, and into the mean time between failures your broadband connection must actually achieve.
This calculator takes 3 inputs: Target or measured availability, Measurement period, Number of outages in the period. The pre-filled defaults are a realistic starting point — replace them with figures from your own environment for a result you can act on.