Measure utilisation as the share of available hours spent on billable or productive work.
The utilisation rate is the share of available hours that billable or productive hours represents, expressed as a percentage. The same figure is also shown per 1,000 and as a "one in every N" odds statement, which is easier to reason about when the rate is very small. Absolute counts hide scale — a rate normalises the number so you can compare periods, channels or cohorts of different sizes, where higher is better.
Utilization Rate
Utilisation Rate = Billable or productive hours ÷ Available hours × 100
Utilisation Rate = Billable or productive hours ÷ Available hours × 100 The utilisation rate is the share of available hours that billable or productive hours represents, expressed as a percentage. The same figure is also shown per 1,000 and as a "one in every N" odds statement, which is easier to reason about when the rate is very small.
Absolute counts hide scale — a rate normalises the number so you can compare periods, channels or cohorts of different sizes, where higher is better.
This calculator takes 2 inputs: Billable or productive hours, Available hours. The pre-filled defaults are a realistic starting point — replace them with figures from your own environment for a result you can act on.