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eNPS Calculator

Work out enps instantly with clear inputs, formula shown and shareable results.

About eNPS Calculator

eNPS is the percentage of promoters minus the percentage of detractors, so it ranges from -100 to +100 and ignores passives entirely. That deliberate asymmetry is why moving people out of the detractor group shifts the score twice as fast as adding promoters.

Formula

eNPS

eNPS = (Promoters - Detractors) / Total responses x 100

Worked example

With the default values below, eNPS Calculator returns Employee Net Promoter Score of 23.3. Change any input above and every figure here is recalculated in your browser.

Inputs used

Promoters (9-10)
1,680
Passives (7-8)
1,080
Detractors (0-6)
840

Results

Employee Net Promoter Score
23.3
Promoters
46.67%
Detractors
23.33%
Rating
Good

Step by step

  1. 1Values used
  2. 2eNPS
  3. 3Employee Net Promoter Score= 23.3
  4. 4Promoters= 46.67
  5. 5Detractors= 23.33
  6. 6Rating= Good

Assumptions and limits

  • The result is derived only from the 3 inputs listed above. Anything not among them is not part of the calculation.
  • In particular, this calculator does not take inflation, tax, fees or charges or compounding frequency into account.
  • Figures are rounded for display to 2 decimal places, so totals built from several rounded parts can differ slightly from the unrounded arithmetic.

How these calculators are built and tested is described on the Methodology page. If a figure looks wrong, please report it.

Frequently Asked Questions

Why are passives ignored?

Because the score is designed to capture advocacy and risk, not satisfaction. Passives are neither, so they only affect the denominator.

What is a good eNPS?

Above 20 is generally considered good and above 50 excellent, though benchmarks vary substantially by industry and country.

Related Calculators

eNPS Calculator – Calculate Employee Net Promoter Score